Our local television cable provider, Charter Communications, recently sent a letter to it’s customers in the area. The letter explained how switching their operations to a totally digital signal from analog may cause momentary service glitches.
They agreed to send out the letter after visit with a few councilpersons and myself a couple of weeks ago. We were able to speak with the VP/GM of Eastern Michigan, the VP of Government Relations for the entire state and the Director of Technical Operations. They were very gracious and seemed to understand the angst we were all feeling. We expressed concerns about service interruptions — freeze framing and slow motion boxes — on our TV screens. The problems with interruptions seemed to really get to cable customers beginning in December 2007. That is when I seemed to notice it at my own home.
They advised that even after total upgrade to digital, some homeowners may still have some signal strength issues. This will primarily be due to aftermarket cable wiring and extra “splitters” within the home. If you have sorts of problems, you may want to contact them for re-cabling inside of your home. This is not necessarily a free service but once you have it done and purchase their inside maintenance program, you will be covered.
My best advice would be to have folks contact Charter Communications in person @ 7273 Davison Road. Their office is located next to the Citizens Bank branch just west of Irish Road. You can always call the 800 customer service number in the book (800 545 0994). I always like the face-to-face if possible. I have always gotten better results when I talk to a real person, eyeball to eyeball. Several residents have shared with me that they did get some satisfaction after a visit.
Happy Viewing and hand me the clicker!!!!!!!!!!!!!!
Bill Brandon
Davison Police Chief